Why can’t I open a Pack?

During high traffic times on the site pack opening may take longer. Usually you can just click “open” button again and proceed to see the Pack opening. Our engineering team currently works on improving this process so that it is more reliable.

The good news is as long as you received your purchase receipt, you will get your Moments. It is just slightly delayed until the traffic dies down. You can check website performance at status.nbatopshot.com.