We automatically process refunds for failed purchases so if you paid with a credit card, the authorization will be removed in 2-3 business days. If you paid with a Dapper balance, your balance will reflect the reversal after a few hours.
If you still have not received your Moment, a refund, or a purchase failure email from Dapper, please contact support with the following and we can help.
- The Payment ID found in your Dapper email receipt
- Your Dapper email