We automatically process refunds for failed purchases. If you paid with a credit card, the authorization will be removed in 2-3 business days. If you paid with Dapper Balance, your balance will reflect the reversal after a few hours.
If you still have not received your Moment™ collectible, refund, or purchase failure email from Dapper, please contact support with the following and we can help.
- The Payment ID found in your Dapper email receipt
- Your Dapper email