When making a purchase with cryptocurrency – either for a Top Shot pack, a Moment on the marketplace, or for more Dapper Balance – Coinbase will let you know if you have underpaid, overpaid, or if there was a late payment.
These scenarios, while all slightly different, can result in a delayed purchasing experience.
An underpayment, as the name implies, means we received fewer funds than the cost of what was trying to be purchased. When adding funds to your Dapper Balance, on the other hand, an underpayment means the amount we received from your external wallet was less than the amount you were attempting to add. When this happens, your Dapper Balance will update with the amount we received.
For example, when buying a pack, an underpayment means the amount we received was less than the price of the pack. When this happens, our customer support team will reach out and reimburse you in your Dapper Balance for the amount of crypto we received.
This can happen if:
- When you’re using an exchange, the purchase total amount is put into USD denomination rather than crypto. This can cause the exchange rate to be off.
- Any platform fees (for example Bitrex) are not accounted for before sending the transaction.
- The incorrect amount is sent from your wallet. A good rule of thumb is to ensure that the total in your wallet matches or is above the purchase total in the checkout.
Here's an example of how our Dapper Balance purchases are set up to give users the amount of funds they pay for. If they open a purchase to add $10 of Dapper Balance, but they send us $5, we'll add $5 to their Dapper Balance instead. If you send $15, we'll add $15 instead. As long as your payment arrives on time, and at the right address, we'll always be able to ensure user get their Dapper Balance right away!
Unfortunately, Dapper has no control over the error shown by Coinbase. If you believe this has happened and for future reference, you can always confirm on your payment receipt sent to your email from Dapper. If you have a receipt then you have successfully uploaded to your Dapper Balance.
When adding funds to your Dapper Balance, an overpayment means the amount we received from your external wallet was more than what you were attempting to add. Rest assured, your Dapper Balance will update with the full amount we received.
If you have an overpayment for a pack purchase, we will reimburse you the difference in your Dapper Balance.
Coinbase has a standard 60-minute payment window. If a payment arrives after this hour-long window is closed, we are unable to automatically fulfill the associated order. But, as long as the funds have been sent to the correct address, we have received them.
In the case of a late payment on a pack purchase, we may not be able to deliver the item you originally tried to purchase. We will, instead, reimburse you the amount of the purchase in your Dapper Balance. In the case of a late payment on a Dapper Balance deposit, we will also add the funds to your account.
Late payments can occur with any currency but are especially common with Bitcoin and Bitcoin Cash due to network speed. You may also experience late payments with Ethereum if you are not sending enough gas with your transactions.
To avoid late payments, we recommend paying with a different cryptocurrency or using your credit card. With Ethereum purchases, if you have the option, please speed up your payment by sending enough gas to cover the transaction.
Please note: our team is working hard to ensure we can manually detect these payments, which will allow us to deposit the required Dapper Balance in your account as quickly as possible. We are also actively searching for underpayments and overpayments (for pack purchases), and late payments (for all cases) to get your account credited as soon as possible.
For more information on Dapper payments, check out this help center entry and this short tutorial video on how to add money to your Dapper account using Coinbase.
Finally, for more information on Coinbase payments, check out their help center.