When will I be given access to withdrawals?
All accounts are reviewed prior to being granted access to withdrawals. As there are a large number of accounts, enabling withdrawal access takes approximately 4 weeks, though it may sometimes take longer. We are actively implementing automated processes to accelerate reviews and we are granting new accounts access to withdrawals daily.
To monitor the status of your withdrawal access, head over to your Dapper Wallet. If you are trying to reach your Dapper Wallet from the Dapper website, simply click 'Continue to Dapper' from the front page.
If you are trying to reach your Dapper Wallet from NBA Top Shot, you will need to hover over the icon of a person on the top right corner of the page, and select 'My Dapper Wallet.'
You can also navigate to your Dapper Wallet at this link here.
Next, click on the 'Payment & Payouts' section from the list. Then, click the ‘Withdraw Balance' link found inside of the ‘Dapper Balance’ section.
If your account does not yet have access to withdrawals, the following message will be displayed when the ‘Withdraw Balance’ link is clicked:
When your account has been granted access to withdrawals, you will see this 'Withdraw Dapper Balance' option instead:
You can learn more about withdrawals from your Dapper Wallet here.
If your account was created more than 4 weeks ago and still does not have access to withdrawals, you can reach out to our Support Team here.
Note: You will need to complete the Dapper Identity Check prior to submitting your first withdrawal request. You can complete this process by navigating to the 'Identity Check' section in the Security tab of your Dapper Wallet. For additional assistance with this process, please go to our guide: Understanding the Identity Check.