Troubleshooting on NBA Top Shot

You may encounter various bugs or issues related to your NBA Top Shot experience that may be tied to your device, browser, or operating system. To potentially resolve these issues, we recommend the following:

  • Try clearing your cache and cookies. Here are instructions for clearing your browser cache and cookies for the most popular browsers: ChromeFirefox, or Safari
  • If you're on a mobile Apple device, please turn off 'Private Relay'
  • Attempt to go on our site with a different device
  • Try a different browser or an incognito browser
  • Ensure that your operating system is up-to-date
  • Avoid the use of a VPN or ad-blocker. This could cause issues when interacting with our site
  • Please ensure that you have pop-ups enabled for our NBA Top Shot site. Disabling pop-ups could impact a variety of features on our site
  • Avoid having multiple browsers open with multiple queues in line as that could cause an issue with purchasing

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