Troubleshooting on NBA Top Shot

You may encounter various bugs or issues related to your NBA Top Shot experience that may be tied to your device, browser, or operating system. To potentially resolve these issues, we recommend the following:

  • We currently support the following browsers: Chrome, Firefox, Safari, and Edge. Using an unsupported browser can lead to issues or errors on our sites and we recommend switching to a supported browser first to see if this resolves the issue
  • Try clearing your cache and cookies. Here are instructions for clearing your browser cache and cookies for the most popular browsers: ChromeFirefox, Safari, or Edge
  • Ensure that your operating system and browser version are up-to-date
  • If you're on a mobile Apple device, please turn off Private Relay
  • Try a different browser or an incognito/private browser
  • Attempt to go on our site with a different device
  • Avoid the use of a VPN or ad-blocker. This could cause issues when interacting with our site
  • Please ensure that you have pop-ups enabled for our NBA Top Shot site. Disabling pop-ups could impact a variety of features on our site
  • Avoid having multiple browsers open with multiple queues in line as that could cause an issue with purchasing