What is phishing?
Phishing is when someone pretends to be Dapper Labs or one of our products to try and steal your information. These messages may ask you to click a link, sign in, connect a wallet, or share account details.
Phishing can come through:
Email
Social media (Twitter/X, Discord, Instagram, etc.)
Text messages (SMS)
Common phishing tactics to watch for
Be cautious of messages that:
Offer free Moments or Packs
Ask you to connect an external wallet
Say your account will be locked or deleted if you don’t act fast
Include links you weren’t expecting
Come from unfamiliar or misspelled email addresses
Scammers often target collectors with:
Free Moments or Packs for NBA Top Shot
If you receive an email or message claiming you have a free pack, Moment, and asking you to click a link, but nothing appears in your account, this is often a sign of a phishing attempt and not a real reward.
Important: What we will never ask for
Dapper Labs will never ask you for:
Your password
Your recovery phrase
Your private keys
We will also never ask you to connect an external wallet through random links, DMs, or unofficial emails.
If you’re unsure about an offer, we always recommend reaching out to Support first before clicking anything or connecting a wallet.
Official Dapper Labs email addresses
We only send emails from the following addresses:
NBA Top Shot: no-reply@nbatopshot.com
VIP Collectors: vip@meetdapper.com
Always double-check the sender before clicking any links.
What to do if you receive a suspicious message
If you think a message may be phishing:
Do not click any links
Do not reply
Do not share account information
Report the message
You can help by forwarding suspicious emails to
phishingreport@meetdapper.com
This allows our security team to investigate and take action.
If you already clicked a link or shared information
If you may have interacted with a phishing message:
Change your password right away
Enable two-factor authentication (2FA) if it’s not already on
Contact our Support team as soon as possible
Tips to stay safe
Avoid clicking links from unfamiliar sources
Bookmark official Dapper Labs sites and use those to sign in
Enable two-factor authentication
Pause and double-check if something feels urgent or unexpected
When in doubt, it’s always better to stop and check first.